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Frequently Asked Questions

General

What is Adni?

Adni is the all-in-one platform for healthcare workers to shop for their gear, apply to jobs, manage their credentials, and so much more. We've aggregated the entire healthcare professional ecosystem into a single platform.

What is the benefit of purchasing on Adni?

With Adni, healthcare workers can shop from multiple brands in one place, save money with weekly deals, receive reward points from their employer, browse and apply to jobs with one click, and manage their credentials - all while supporting businesses founded by healthcare workers.

How does Adni choose what's on the marketplace?

Adni's founding team of nurses, along with healthcare champions across the country, work to vet, test, and approve the products, resources, and brands on the marketplace. Over 50% of brands on the marketplace are founded by healthcare professionals!

How many brands are there?

There are over 100 sellers on our marketplace, and this list grows all the time! We hand-pick all of the brands to ensure they offer high-quality products and align with Adni's values.

Employers

What is Adni Employer Access?

Adni Employer Access allows organizations to white-label our marketplace to provide the essential gear and resources healthcare workers need to excel. These products and services include scrubs, sneakers, gadgets, continuing education, wellness courses, fitness classes, healthy foods, financial coaching, career advancement courses, professional organizations, and more.

How does Adni Employer Access differ from the public marketplace?

Adni Employer Access is funded by healthcare systems, travel nurse agencies, and membership-based organizations to support and retain clinicians. Adni Employer Access gives healthcare workers the essential support they need without paying out-of-pocket. The public marketplace offers a la carte purchasing only.

My organization wants to include branded merchandise on your marketplace. Is this possible?

Yes, we can facilitate that. Our team will handle the sourcing and production of your merchandise, fulfillment, shipping, and customer support.

What is the impact of providing the marketplace to my staff?

How do I get my organization started with Adni Employer Access?

Our launch timeline is 24 hours! If you'd like to learn more, please fill out this survey to request more information.

Brands

Can my company apply to sell our products on Adni?

Absolutely. Please fill out this interest form and our team will get back to you quickly.

I'm an individual interested in selling a product on Adni. Can I apply to be a seller?

Sure! Please fill out this interest form and our team will reach out.

Can I sell digital products on Adni?

Yes, our marketplace includes digital report sheets, resume templates, study guides, and more.

How do I manage products, inventory, orders, and fulfillment?

Manage all of this and more on the Adni website. Your brand is responsible for fulfilling all orders.

Orders

How long does it take for an order to process?

It takes us 1-2 business days to process your order and start the fulfillment process. Fulfillment takes less than 10 business days after processing.

How does fulfillment work for orders with items from multiple brands?

Your order will be fulfilled by each brand partner individually. Meaning, you will receive a separate package for each brand you order from. Some items may take longer to ship than others, but you'll receive updates along the way.

Shipping

How long does shipping take?

Shipping within the United States usually takes 5-9 business days. For Canadian orders, shipping can take up to 7-14 business days, and on occasion may require additional customs fees. All shipping times depend on volume and are subject to delays outside of Adni's control.

Where do you ship to?

We offer shipping to the United States and Canada.

What carrier is used for shipping?

We work to get your package to you quickly, and packages shipped directly by us are carried via UPS or USPS/Canada Post. Packages shipped by our brand partners may use other carriers such as FedEx or DHL.

What if my package is marked as delivered, but I haven't received it?

Please reach out to us at [email protected] so we can support you. Make sure to include your order number and we'll get back to you within 1-2 business days.

Do you offer express shipping options?

Currently, we do not offer express shipping options on our marketplace. However, if you have unique circumstances, feel free to reach out to our team at [email protected] and we can try our best to help!

Returns

What is your return policy?

We're happy to work with you on a resolution for manufacturing defects, malfunctioning, or damaged items. At this time, we are unable to offer full returns for our own products. If you need support with a malfunctioning or damaged item, please contact us within 30 days of purchase at [email protected].

Broken Items or Manufacturing Defects

We value quality at Adni, so if you believe your product may be broken or malfunctioning, please reach out to our support team at [email protected] so we can help.

What is the return policy for items bought from other brands?

Products are subject to the brand's return policy. Please check product listings for specifics.

Do you have additional questions? Feel free to reach out to our team at [email protected]. Thank you for supporting our nurse-led business!